Refund policy

30-day returns. If Lull isn't right for you, return unused items in their original packaging within 30 days of delivery for a full refund. To start a return, email hello@lullshower.com with your order number.

Damaged or faulty items. If something arrives damaged or stops working, email us a photo within 30 days of delivery and we'll send a free replacement. You don't need to send it back.

Refunds. Once we receive your return, we'll refund your original payment method within 5 to 10 business days. Return shipping is paid by you, unless the item was damaged or faulty.

Refill plan. You can skip or cancel your refill plan anytime before your next charge, at no cost. Cartridges that were already charged and shipped follow the 30-day return policy above.